T-Mobile in Lewisville, TX Open now

Reviews about T-Mobile

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  November 10, 2019, by Indie Ingenuity
  Rude treatment and absolutely zero knowledge about phones, models, and services. I asked how they have a job since they know nothing about what they sell? They then refused to help me because they didn't like my attitude... Really? I will be dumping T-Mobile.
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  October 24, 2019, by Patricia Winfield
  Please make sure you cross all your i's and t's at this location. I went in to the T-Mobile store to port over four iPhones from Sprint. The customer service rep ran a credit check which asked for a large deposit therefore I declined stating I was already with a major carrier. The customer service rep for almost a week repeatly called me to port over to T-Mobile without a deposit. I went in the store where the gentleman had me unlock my four iPhones and gave me four iPhones in return and the sale was complete.However, it was not complete the T-Mobile sales rep created a fraudulent business account under a fraudulent social security number with a fraudulent billing address that was attached to my name. I did not sign one single documentation or terms and agreement. The T-Mobile representative also had me forcefully trade in my iPhone 7 plus and three 6s to offset the deposit and activation fees by stating I had to turn the phones inwhich is not an requirement. It has been three weeks since I made T-Mobile aware of the problem. As of today not one upper management team member have called to apologize nor have they given me any concrete resolution. I feel totally taken advantage of not by the customer service rep but by T-Mobile as a whole.